Message Factory
MESSAGE. Your Digital Energy
About the Partner
MESSAGE is a Portuguese Digital Innovation and Marketing Agency founded in 2020.
We seamlessly integrate strategic consulting, marketing, and applied technology — including Artificial Intelligence, virtual assistants, SMS messaging platforms, and e-learning solutions.
We are the digital energy that transforms innovation into measurable results and accelerates business growth.
Primary Focus
More than an agency, we are your trusted digital right-hand.
Why do companies choose MESSAGE?
We partner with leaders who need clarity and smart digital decisions that actually move the business forward — without wasting time or money.
What sets us apart:
- 360º Integrated Vision — we connect strategy, marketing, and technology in one seamless, unique approach
- AI Applied Directly to Your Business — we implement real-world Artificial Intelligence solutions that solve concrete problems
- Metrics That Actually Guide Decisions — we track your project with clear, useful KPIs that any manager can understand and act on
- Clear Language — we speak the language of business. We translate digital jargon into tangible actions that impact your bottom line.
Our goal is straightforward: make digital your biggest competitive advantage.
Benefits for Customers
More than an agency, we are your trusted digital right-hand.
At MESSAGE, we don’t just execute tasks. We become the partner who speaks the language of your business and integrates strategy, technology, and AI to drive genuine, measurable growth.
What makes us unique — and what it means for you:
- Strategy First We always start with a deep understanding of your business vision — before we ever mention channels or tools. → You get decisions aligned with where your company is really heading, not shiny tactics that go nowhere.
- Results-Focused Every marketing action we take is directly tied to your sales goals and revenue targets. → No vanity metrics — just campaigns that move the needle on your bottom line.
- Confident Decision-Making We use data to act decisively, not to produce pretty reports that only impress at board meetings. → You gain clarity and speed: fewer guesswork moments, more bold moves backed by real insight.
- Efficiency & Scale We automate processes so your business can grow without proportionally increasing operational effort. → More output with the same (or fewer) people — freeing your team for what truly matters: strategy and innovation.
- Clear, Direct Language We communicate transparently and straightforwardly — zero technical jargon. → You always understand exactly what’s happening, why, and what the expected impact is — no translation needed.
Our focus is simple: give you the clarity to make confident decisions and the right structure to move your business forward — faster and smarter.
Specific Use Cases / Services
We build and deploy intelligent Messaging Platforms and AI chat and voice agents that handle customer interactions autonomously — qualifying leads, closing sales, booking appointments, and providing instant support — so your team focuses on high-value work.
Real-World Use Cases & Tangible Wins:
- E-commerce & Retail Automate order tracking, personalized upselling/cross-selling, abandoned cart recovery, product recommendations, and post-purchase support. → Results clients see: 40-60% reduction in support tickets, 20-35% uplift in average order value through real-time AI upsell conversations, and 24/7 availability that captures sales even outside business hours (perfect for global shoppers).
- Healthcare & Clinics Handle appointment scheduling, rescheduling, reminders, patient pre-screening questionnaires, basic FAQs, and follow-up engagement, both by email, SMS, WhatsApp and push notifications — all while ensuring GDPR compliance and sensitive data handling. → Results clients see: Up to 70% fewer no-shows via automated reminders, faster patient onboarding, reduced admin burden on reception teams, and improved satisfaction scores through instant, empathetic responses.
- Finance and banking industry Handle instant account inquiries, balance checks, transaction history, card management (block/lost/stolen), fraud alert resolution, basic transfers, and personalized product recommendations — both by chat, voice, WhatsApp, SMS, and push notifications — all while ensuring strict GDPR, PSD2, and regulatory compliance with encrypted, auditable data handling. Results clients see: 70–85% deflection of routine inquiries from call centers, up to 40% reduction in support volume and operational costs, faster fraud resolution (seconds vs. minutes), higher customer satisfaction through 24/7 empathetic and accurate responses, and measurable revenue uplift from AI-driven cross-sell of loans, cards, or advisory services.
Contact
- Email: hello@message.pt
- Linkedin: Filipe Mendes
Languages Supported
- Portugese
- English
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